Please read these terms and conditions carefully, which have been prepared to help ensure that the supply and/or installation of your new Granite, Quartz, Ceramic & Dekton worktops run smoothly. We aim to be as competitive as possible on price, if you bring us a written quotation or web quote for the same product and service at a lower price than we quote, we’ll try our very best to match it.
We’ll always send you a clear quote for the work we are going to do, including the template and fitting, plus any extras like sinks and taps, upstands etc. If you are at all unsure of anything please contact us for clarification.
Prices quoted are based on rates of wages, costs of transport and materials current at the date of estimate and are subject to availability. Any increase in such rates and costs after expiry of the estimate, and prior to confirmation of order and payment of deposit, are chargeable to the customer.
Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices; otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
The risk in the goods shall pass to the customer on delivery and title shall pass upon receipt by us of payment in full and cleared funds.
Sale prices: where the end date of a sale is stated, this date is not explicit and an extension can be made at our discretion.
Specification & Colour:
Granite, quartz, ceramic and Dekton are natural and manmade products which contain natural ingredients therefore slight variations in colour or grain can occur. Our samples should be treated as a reference only and Globaltopz UK Ltd t/a Stone Tops Direct cannot be held responsible for these variations. Minor colour variations may also be visible between different production batches due to the natural ingredients in all materials. Please consider these points carefully.
Once the final specification has been agreed and order placed, we require a deposit of 50% on template. The final 50% payment is payable prior to tops being installed.
Alteration/Change of Mind:
Worktops are generally made to order and whilst we are happy to advise on product choice, all final decisions should be made by the customer. Globaltopz UK Ltd t/a Stone Tops Direct cannot be held responsible for any changes of mind once the order has been placed. As soon as your order has been accepted by paying the 50% deposit or by signing our final order confirmation the process of manufacture/delivery begins and any alterations after this time will be subject to additional costs. Any required alterations should be made in writing. Cancellation of your order after ordering/template will result in the forfeit of your deposit or will be charged accordingly and, depending on the stage of manufacture, any further costs incurred up to the full contract sum. The customer will be liable for these costs.
Templates are arranged on acceptance of order, we advise that a representative from your company is on site and the customer to answer any questions that may arise, we would also ask that any sinks and hobs are on site so correct cut-outs and positioning can be agreed. The Template is the perfect time and place to set the expectation level 100% correct for the end customer so all will be clear, manufactured, delivered and installed to 100% customers satisfaction!
Delivery/Installation dates stated are estimated only and whilst every effort will be made by Globaltopz UK Ltd t/a Stone Tops Direct to ensure that these are met, we cannot be held responsible for delays beyond our control. Please be assured that it is as much in our interest to meet all dates given as it is yours and our policy is to keep the customer informed of all developments as and when they occur. Please note that it is the customer’s responsibility to ensure that there is a clear passageway – suitable for both the drivers and the worktops – from the entrance of the property to the ground floor room of choice.
Please bear in mind that the drivers will be carrying worktops from the outside into the interior of the property, and for health and safety reasons they cannot remove their shoes. As such we recommend that if the customer wishes for the flooring/carpets to be protected, that suitable coverings are laid prior to the arrival of the delivery team. If the passageway is not clear or covered, and any damage is done to either the customer’s property or possessions as a result of insufficient, unprotected or unclear access, Stone Tops Direct bears no responsibility. In the unlikely event of damage being caused to a customer’s property, it is the customer’s responsibility to report this to Stone Tops Direct via electronic mail within two working days (for avoidance of doubt, Saturdays, Sundays and Bank Holidays are not classed as working days).
For supply-only work surfaces, please check all deliveries on receipt. Damages or shortages should be highlighted to us immediately in order that we may rectify them as soon as possible. Please ensure that your work surfaces are properly and securely stored away after delivery and before installation. Do not store or install work surfaces in damp conditions. We cannot accept responsibility for damage or deterioration to work surfaces stored or installed under these wrong conditions, nor for any losses due to theft or vandalism. No complaints will be accepted after signing for receipt of worktops on good condition. All goods must be inspected for damage or shortfall on delivery in the presence of the delivery driver. Any loss or damage must be clearly written on the delivery note and we must be informed via electronic mail within two working days of receipt (again, for avoidance of doubt, Saturdays, Sundays and Bank Holidays are not classed as working days). No claims for loss or damage can be made after this. Upon signing, the customer will become responsible for the goods and any subsequent loss, damage or destruction of the goods. The delivery note is a legal document and is the only admissible proof that delivery has been made to you without any loss or damage.
It is important that you observe safety instructions or advice given by our installers. It will be necessary for them to use hand and power tools and therefore it is important that they are given the space in which to do so safely. We ask that Children and Pets are kept away from the installation area at all times unless closely supervised by an Adult. As a company we take safety very seriously and rely on your co-operation in this respect. The on-site fabrication of work surfaces can be an extremely dusty operation and good ventilation is required. Sometimes adverse weather conditions such as rain, wind and snow, and traffic conditions can cause delays. Globaltopz UK Ltd t/a Stone Tops Direct cannot be held responsible for such delays.
Globaltopz UK Ltd t/a Stone Tops Direct will aim to do a perfect job and will leave you with products and installation to your entire satisfaction. Complaints on the products and installation may not be accepted after signing the delivery/installation form.
Please do not attempt to fix any problem yourself without contacting us first. We are unable to accept a return of any goods if any unauthorized alterations have been made. If goods have been altered without our prior authorization this may invalidate the warranty.
There is a manufacturing tolerance for all worktops. The manufacturing tolerance of a worktop cut is +/-2mm. So 1 piece of worktop can vary by +/- 4mm left and right and front and back.
We reserve the right to alter these Terms and Conditions at any time upon providing advanced notice.
Our liability if you are a consumer:
As a consumer, you have legal rights in relation to goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these terms and conditions will affect these legal rights. If you are a consumer, the following warranty is in addition to your legal rights.
We warrant that on delivery the goods you have ordered shall:
- Confirm in all material respects with the agreed specification; and
- Be free from material defects in design, material and workmanship.
You acknowledge that for the purposes of this section, natural imperfections and minor variations in the colour shall not be non-conformities or material defects due to the nature of the goods, being goods manufactured from natural material and ingredients. Similarly, you agree that you shall treat all images and samples provided to you by us as approximate guides only. You acknowledge that you have read and understood our warranty document.
Nothing in these terms shall limit or exclude our liability for:
- Death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
- Fraud or fraudulent misrepresentation;
- Breach of the terms implied by section 12 of the Sale of Goods Act 1979; or
- Any matter in respect of which it would be unlawful for us to exclude or restrict liability.
Subject to this:
- We shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with these terms and conditions;
- As we are supplying the goods to you for domestic and private use, you agree not to use the goods for any commercial, business, or re-sale purposes and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We shall not be liable for any failure or delay in performing our obligations under these terms and conditions to the extent that such failure or delay is caused by any event beyond our reasonable control, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors.
A waiver of any right or remedy under these terms and conditions is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or delay by a party to exercise any right or remedy provided under these terms and conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions shall not be affected.
Governing law and jurisdiction
These terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, the law of England and Wales and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.